Shipping policy

Shipping destinations

We currently deliver to the countries and regions that are available for selection at checkout. If a destination cannot be selected at checkout, we do not currently ship there.

Made-to-order production and fulfilment

Our products are made to order. We use Gelato as a print-on-demand production and fulfilment partner. Gelato may produce and ship an order from different facilities, depending on the product, availability and delivery address. The production location shown on a parcel is therefore not necessarily our business or return address. NaafShopping remains the seller and your point of contact for the order.

Shipping costs

Any shipping charge is calculated for the destination and order and is shown at checkout before you place and pay for the order. If standard or express options are available, their prices and estimated delivery times are shown separately. No additional shipping option is added without your consent.

Processing and delivery times

The estimated delivery window shown at checkout and in the order confirmation includes production and transit. Estimates are not guaranteed delivery dates unless we expressly agree otherwise. Unless a different delivery period has been agreed, we will deliver without undue delay and no later than 30 days after the order is concluded.

Production or carrier delays can occasionally occur. If we cannot meet the agreed delivery period, we will inform you where possible. Your statutory rights in the event of late delivery remain unaffected.

Split shipments and tracking

Items in one order may be produced at different locations and arrive in separate parcels. You will receive tracking information by email when it is available. A split shipment does not create additional undisclosed charges.

Delivery address

Please check the delivery address before placing your order. If you notice an error, contact info@naafshopping.com immediately. Because production may start quickly, we cannot guarantee that an address can still be changed after an order has been placed.

Missing, damaged or incorrect deliveries

NaafShopping is responsible for the goods until they are delivered to you, unless you independently arranged a carrier that we did not offer. If a parcel is missing, damaged, defective or incorrect, contact info@naafshopping.com as soon as possible and include your order number and, where relevant, photographs of the item, packaging and shipping label. Please wait for our instructions before returning anything.

Returns

Returns are handled under our Return and refund policy. The address on a shipping label or parcel is not automatically the return address. Always contact us before returning an item and use the return address and instructions in our return policy.

Contact

For questions about production, shipping or delivery, email info@naafshopping.com.